Managed IT

Managed IT is the next step to a more proactive, (preemptive) dependable, and cost efficient organization. It is the process of commanding daily business data and information through a strategic standpoint to effectively and efficiently improve your business daily operations, while reducing your overall IT expenses.

What can Managed IT do for you? Increase Productivity

If on a Monday morning your whole network goes down, you call for an IT service technician to come and fix your problem and he tells you the soonest he can be there is on a Tuesday morning at 10:00 a.m., how much profit and productivity will you have lost? Proactive support means having your systems running at an absolute state and never having to be at the mercy of the IT technician when you need him.

Secure Data Premises

Data. Your most fragile business asset. Private business information that is suppose to remain private and secure, sometimes no longer is. We engage a secure network defensive perimeter to ward off anti-viruses, and create a stronghold for intrusion protection and other unwelcomed anomalies plaguing the internet and its users.

Reduce Cost and Increase Efficiency

Managed IT is not a pay as you go service. Rather, we take the ‘flat fee’ approach, compelling us to do the best job we can to ensure that you have minimal downtime. We tend to your network so you can focus on what’s important to you.

A few other aspects of our services designed to help you with your endeavor:

Flat Fee Approach 24/7 Remote Support Over the Internet

Avoiding Proprietary Tools & Services

Proactive Failure Prediction Process & Preventive Maintenance

Fully Documented Configuration Management Facilitating Transition to Other Service Providers

Constant Monitoring of Hardware and Software Components

Our solutions are scalable so you can choose only the services needed. We work with you to make sure that things don’t break in the first place. Our incentive is to keep your network running smoothly, the better we do our job, the less you’ll need us and the less you’ll experience downtime. Below is a more comprehensive list of services Managed IT can provide for you.

Managed IT Services Highlights

Hardware Maintenance

A typical business IT infrastructure has a variety of hardware products with different level of complexity in maintenance. To make the issue more complicated, workstation and servers need frequent upgrades. A process that is not as straightforward as it seems due to variety of choices in market place that leads customers to usually overspend for the hardware. Our hardware maintenance service provides you with routine hardware inspection and proactive control of hardware lifecycle so that you can avoid downtime by hot swapping components.

Servers

Desktops

Printers

Scanners

handheld device

Software Maintenance

The number of generic and specialized software that even a small business entity is using to manage different aspects of their operation, is overwhelming. Sometimes more specialized applications designed to automate the workflow are deployed to or embedded in the designated hardware. All pieces of software run simultaneously in a complex multi-user environment integrated by database servers, application servers and file servers to provide businesses with the tools that they need to run efficiently and smoothly.

The administration of such a complex mix of components is not trivial and as the size of operation grows requires dedicated personnel. Our software maintenance service provided remotely over Internet, is the solution to small and medium size businesses trying to avoid the burden of an onsite IT administrator.

Patches

Upgrades

Configurations

(Vendor) Assisted support

Cross Vendor Support

Network Maintenance

In the tightly connected business world of today, computer networks provide the foundation to keep the information flowing from one node to another. Traditionally, network connectivity was intended for transferring data, but with the increase of bandwidth and higher availability of Internet service providers, businesses are relying on networks for their phone, fax, teleconferencing and video conferencing, as well as collaborative workspaces.

Gateways, Switches, Hubs, Firewalls, Network Equalizers, Modems, Patch Panels and Wireless Base Stations are the underlying peripherals that connect different hardware components together. If the downtime of a single workstation or a server may cost a business thousands of dollars, the downtime of the network is nothing short of a disaster. Our Network Maintenance service is another tool at the hand of managers to guarantee their uptime and smoothness of their operation.

Network (& Internet) Security

Network Security should be your business’ top priority. Think of it as a great wall (Firewall) that surrounds your computer and protects your important information from the omnipresent dangers and threats that are devised by hackers to access your personal and pertinent information. We make sure that all potential threats are recognized before any damage can be done.

User Authentication

Enterprise Strength Firewall

Network Traffic Encryption

Automated & Real time virus scanning

Domain Administration

Other Services

Secure Remote Access

 E-mail w/ SPAM & Virus Filtering

24/7 IT Support

Secure Backup

Disaster Recovery Planning